Significance of Service Quality in Tourism Industry: A Comprehensive Review

Authors

  • Dr. Shahid Ali Post Doc Scholar, Dept. of Management Studies, Islamic University of Science & Technology https://orcid.org/0000-0001-9974-5421
  • Dr. Asif Iqbal Fazili Associate Professor, Dept. of Management Studies, Islamic University of Science & Technology

DOI:

https://doi.org/10.31305/rrijm.2025.v10.n2.027

Keywords:

Service quality, tourist satisfaction, service encounter, sustainable tourism

Abstract

The aim of the comprehensive review is to explore service quality in tourism industry. It primarily focuses around the tourist satisfaction, loyalty, and overall business performance. The literature reviewed starts by introducing service quality as pertaining to tourism and capturing its significance in shaping tourist satisfaction and competition levels across the industry. It highlights the key relationships with the role of technology, service encounter, tourist perceived values, cultural differences and sustainable tourism development.

Author Biographies

Dr. Shahid Ali, Post Doc Scholar, Dept. of Management Studies, Islamic University of Science & Technology

Dr. Shahid Ali is presently pursuing PDF, Department of Management Studies at Islamic University of Science & Technology, Pulwama, UT of J&K, granting agency ICSSR. He obtained PhD, MBA from Islamic University of Science & Technology, Pulwama, J&K. He obtained BBA from Islamia College of Science & Commerce, Hawal, Srinagar, J&K. He has qualified both NET and SET exams. He has teaching experience of more than 4 years at institutions like NIT Srinagar, IUST Awantipora, SKUAST Shalimar and college level teaching experience. He has more than 20 research papers published in reputed journals.

Dr. Asif Iqbal Fazili, Associate Professor, Dept. of Management Studies, Islamic University of Science & Technology

Dr. Asif Iqbal Fazili is presently working as Associate Professor, Department of Management Studies at Islamic University of Science & Technology, Pulwama, UT of J&K. He has more than 20 years of teaching, administrative, and industrial experience. He has more than 50 research papers published in reputed journals, books, chapters in books, etc.

References

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Published

18-02-2025

How to Cite

Ali, S., & Fazili, A. I. (2025). Significance of Service Quality in Tourism Industry: A Comprehensive Review . RESEARCH REVIEW International Journal of Multidisciplinary, 10(2), 240–244. https://doi.org/10.31305/rrijm.2025.v10.n2.027

Issue

Vol. 10 No. 2 (2025): RESEARCH REVIEW International Journal of Multidisciplinary

Section

Articles

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

This is an open access article under the CC BY-NC-ND license Creative Commons Attribution-Noncommercial 4.0 International (CC BY-NC 4.0).