Significant Aspects of Quality Management in Proportionate with Libraries

Authors

  • Dr. Chitra Sharma Librarian, SH. L.N. Hindu College, Rohtak

DOI:

https://doi.org/10.31305/rrijm.2022.v07.i12.004

Keywords:

Quality Management, Library Services, Key Critical Factors, Quality, Library Management, Service Quality

Abstract

A good service is one that meets all of the needs and possibilities of its customers. Traditionally, rather than the library's capabilities, quality has been measured by collection size and assessment. Quality is a necessary condition for providing library services, and all libraries strive to provide the highest possible level of service. A library's tasks typically fall into three categories: managerial supervision, procedural services, and customer services. When it comes to libraries, customer service is the most important thing. The author of the paper discusses the most important aspects of Quality Management (QM) that pertain to the library.

Author Biography

Dr. Chitra Sharma, Librarian, SH. L.N. Hindu College, Rohtak

Chitra Sharma received her Bachelor in Library and Information Science degree from Kurukshetra University, Kurukshetra, Haryana, India, Master of Library and Information Science from Kurukshetra University, Kurukshetra, Haryana, India and competed Ph.D (Library and Information Science) from Maharshi Dayanand University, Rohtak, Haryana, India. She is currently working as Librarian, SH. L.N. Hindu College, Rohtak, Haryana, India. She has fifteen years Librarian, research, and administration experience.

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Published

14-12-2022

How to Cite

Sharma, C. (2022). Significant Aspects of Quality Management in Proportionate with Libraries. RESEARCH REVIEW International Journal of Multidisciplinary, 7(12), 25–29. https://doi.org/10.31305/rrijm.2022.v07.i12.004