An Approach to E – Banking Services by Small Finance Banks in Gujarat

Abstract

The modern approaches of banking transactions are broadly evaluated. The small finance banks are taking baby steps towards their progress. It is necessary to evaluate their services and customers’ perceptions towards e – banking services. The research is conducted as pilot research for using of e – banking services by the customers of small finance banks in Gujarat. The focus is made for only two services which is primly used by the customers of any of the banks. An application of Chi-square test and descriptive statistics is used to conclude the results. It is observed that the small finance banks are competent to offering their services in network banking.